SHOPIFY PLUS AUTOMATION — CHARGEBACK PREVENTION

Xara Shilajit

Custom pre-chargeback support platform with secure form handling, automated ticket generation, Google Apps Script backend, and real-time support workflow.

Shopify Liquid JavaScript Google Apps Script Google Sheets

The Problem

Xara Shilajit needed to intercept customer order disputes — unrecognized charges, refund requests, subscription cancellations — before they became chargebacks, routing them into a support workflow fast enough to resolve issues before a bank got involved.

Customers filing chargebacks instead of contacting support first
No structured way to categorize and triage order disputes
Support requests scattered across email with no ticket trail
Billing team needed faster visibility into at-risk orders

Our Solution

A dedicated order-help page with a categorized dispute intake form (order number, issue type, description), automated ticket generation, and a Google Apps Script backend that logs and routes every case into a real-time support workflow — no third-party helpdesk subscription needed.

Built a categorized dispute intake form (charge, refund, subscription, delivery)
Automated ticket number generation on every submission
Google Apps Script backend logging and routing to the billing team
Clear messaging steering customers to support before a chargeback

Key Highlights

Categorized dispute intake form (unrecognized charges, refunds, subscriptions, undelivered orders)
Automated ticket number generation on submission
Google Apps Script backend for logging and routing to the billing team
24-business-hour response commitment ahead of formal chargebacks